Edward Miller

I enjoy bringing together people and technologies that enhance the human experience.

I have training in network and systems engineering and have learned operations and operations management from industry leaders.

Director of Network & Systems Operations at CGNET, Inc.

Helping non-profits leverage technology to make the world better. Finding ways to improve and enhance existing systems to better support CGNET's customers.

Founder at Athletes, Inc

Software to connect athletes.

Founder at Carbon Labs, Inc

Research and development of novel materials.

Network Engineer at Openwave, Inc

Contractor for network engineering work. Fixed various switches, routers, and vpns.

Customer Advocate & Post Sales Engineering at Netli, Inc

Accelerated customer implementations by 200% (120 days down to 60 days). Introduced critical partner accounts. Setup automated testing systems, scripts and alerting to monitor performance and availability. Liason between customers and management.

NOC Manager at Netli, Inc

Managed 24x7 Network Operations Center. Implemented documentation and knowledgebase. Deployed Netli service network consisting of over 150 servers in 8 countries. Developed redundant architecture and configuration. Established partnerships with industry leaders.

Network Engineer at Netli, Inc

Identified and documented beta network installations. Developed a functioning NOC with escalation policies and procedures. Recruited two additional NOC employees. Provided port-mortem and outage notifications to customers and management.

Founder at Cenate, LLC

Founded Cenate in 2000 to develop distributed software for protein and genetic modeling applications. Established partnerships and agreements with Stanford University and a commercial software company. Unfortunately IBM's patents prevented venture capital interest in distributed computing applications.

Network Engineer at iVMG, Inc

Helped build first carrier-class mesh QoS network. Setup Network Operations Center.

Network Engineer at GlobalCenter, Inc

Lead a group of network engineers in providing support for co-located customers. Fourth level escalation support to regional Network Operations Centers. First production MPLS/IP/Sonet network. Facilitated problem resolution with major ISPs. Managed resolution of major service outages including Denial of Service attacks on Yahoo. Managed network maintenances and coordination as well as new network installations.

QA Engineer at Starvox, Inc

Tested Voice over IP product for enterprise networks. Automated testing systems. Presentations to partners and customers. Redesigned corporate network.

Instructor & Lab Technician at Masters Institute

Network Technologies introductory class covering high-level communications systems. Delivered instruction to students who were struggling to keep pace with current materials. Explained technologies related to Novell Netware, Microsoft Windows NT and overall Network Technologies.

Related Skills

Technical Skills

• Software: Cisco's IOS, Juniper's Junos, Micromuse Netcool, Sun Solaris, Linux, Windows Servers (NT, 2000, 2003, XP, Vista) Microsoft Exchange and ISA
• Hardware: Cisco GSR's, Cisco 7000 and 7500 series Routers. Cisco Catalyst 5500 7200 series Catalyst switches. Cisco 2500, 2600, 2900, series routers and switches. Juniper M40 Series Routers including Junos. VPN Solutions including Cisco HSA, Cisco VPN Concentrator, Juniper SA, NetScreen and Nortel devices.
• Technologies: TCP/IP, OSPF, ISIS, RIP, BGP, ATM, Frame Relay, Switching, MPLS, VLANs, Trunking, Sonet, DS1 & DS3, OC3, OC12, OC48, OC192, DNS, HTTP/HTTPS, SSL, VPN.

Certifications

• Microsoft: MCP, MCP+I, MCSE
• Novell: CNA, CNE

Education & Training

• Operations Monitoring: Mercury Interactive Topaz, Micromuse Netcool Training
• Networking: Cisco ICRC, Cisco ACRC, Cisco BGP, Juniper Classes.
• Associates Degree / Masters Institute / June 1998